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Frequently Asked Questions
Where does ZAD ship to?
We currently ship across Egypt. Stay tuned as we expand to more regions!
How long does delivery take?
Orders are typically delivered within 3 to 7 business days, depending on your location.
How much is the shipping cost?
Shipping fees are calculated at checkout based on your delivery address.
How can I track my order?
Once your order is confirmed, you’ll receive a tracking number via email or WhatsApp to monitor your shipment.
Can I exchange or return an item?
Yes, returns are accepted within 14 days of receiving your order in case of a manufacturing defect.
Are there any items that cannot be returned?
For hygiene reasons, underwear and socks are non-returnable.
Who pays for the return shipping?
The customer bears the return shipping cost unless the return is due to a manufacturing defect.
When will I receive my refund?
Refunds are processed using the original payment method after the item is inspected. Processing times may vary depending on your payment provider.
How can I request a return?
Contact us through WhatsApp, Instagram, or Facebook, and provide a photo of the item and the reason for return. Our team will guide you through the process.
What makes ZAD different from other brands?
We combine modern, functional designs with premium materials to deliver unmatched comfort and confidence in every outfit.
How do I know my size?
You can check our Size Guide on each product page to find your perfect fit.
What materials do you use?
We use handpicked premium fabrics to ensure softness, breathability, and long-lasting wear.
Can I change or cancel my order after placing it?
Please contact us as soon as possible. If your order hasn’t been processed yet, we’ll do our best to assist you.
Do you offer cash on delivery (COD)?
Yes, we offer Cash on Delivery across Egypt.
Where can I contact ZAD for support?
You can reach us on WhatsApp, Instagram, or Facebook. We’re here to help!