Refund policy

At ZAD, we strive to ensure your satisfaction with every purchase. If you are not completely happy with your order, we offer a clear and flexible return and refund policy.

Return Policy

• Returns are accepted within 14 days of receiving your order in case of a manufacturing defect.
  
  
• Items must be in their original condition (unused, unwashed, undamaged) with tags and packaging intact.
  
  
• Underwear and socks are non-returnable for hygiene reasons.
  
  
• Shipping fees are non-refundable.

Refund Policy

• Refunds are issued using the original payment method after the item is inspected and approved for return.
  
  
• Processing time for refunds may vary depending on the payment provider.

How to Request a Return

• Contact us via WhatsApp / Instagram / Facebook, providing a photo of the item and the reason for the return.
  
  
• Our team will guide you through the pickup and refund process.

For any further inquiries, feel free to reach out to us